This Privacy Policy describes how 13thtribe.shop handles personal information when you visit https://13thtribe.shop/, purchase our clothing or contact us.
For privacy questions or requests, email info@13thtribe.shop.
When you place an order, we process the information needed to identify and fulfil it. This can include your name, email address, billing and delivery addresses, items selected, size or colour choices, order number, payment status and purchase history.
If you contact customer support, we process your message and the information you provide about your question, return or complaint. If an account feature is available and you use it, we may process information needed to maintain the account and display its purchase history.
Please do not send your full payment card number, card security code or account password by email.
Payments are handled through the checkout and the payment service you select. We may receive limited transaction details needed to confirm payment, address a payment issue or issue a refund. The payment methods available to you are those displayed at checkout.
A payment provider may process information under its own privacy notice when you choose its service.
Operating an online store involves technical information such as your IP address, browser and device characteristics, language, approximate location, page requests, timestamps and diagnostic records.
Cookies and similar technologies may be used to operate the basket and checkout, maintain security and remember preferences. If optional analytics or advertising technologies are enabled, their use and the choices available to you should be described through the store’s live privacy and cookie controls.
We use information where relevant to:
Placing an order does not automatically subscribe you to unrelated marketing.
Our store uses Shopify for its ecommerce infrastructure. Shopify helps provide the storefront, checkout and related services. Depending on the service, Shopify may process information on our behalf or for its own purposes. Shopify’s privacy information is available at https://www.shopify.com/legal/privacy.
We may share information needed for a particular task with payment providers, delivery carriers, fulfilment providers and technical or customer support providers. For example, a delivery provider needs the recipient’s name and address to transport an order.
We seek appropriate protections when a provider processes information for us. The specific services disclosed to customers should match those actually enabled on the store.
Technologies needed to provide a service you request may support basket contents, checkout or security. Optional analytics and advertising technologies, if used, can involve additional processing.
Where applicable law requires consent, we request it before using optional technologies. You can use the available cookie preferences control to manage your choices. Browser controls may also block or remove cookies, although blocking technologies necessary for checkout may affect your ability to place an order.
If you choose to receive promotional messages, we may use your contact details for that purpose in accordance with applicable law. You can unsubscribe using the link in a marketing email or by contacting info@13thtribe.shop.
An unsubscribe request does not prevent us from sending communications needed for an existing order, such as a confirmation, delivery update or refund notice.
Shopify and other service providers may process information outside your country or region. Privacy protections and lawful access rules can differ between locations. Where required, we use appropriate safeguards for international transfers.
You can contact info@13thtribe.shop for information about the arrangements relevant to your personal information.
We retain information for the period reasonably needed for the purpose for which it was collected and any applicable tax, accounting, consumer protection or legal obligation.
Purchase records may be retained after delivery to manage returns, legal claims and required records. Support messages may remain while an enquiry is active and for a proportionate period afterwards if necessary. When information is no longer required, we delete, anonymise or otherwise manage it according to applicable requirements.
We use measures intended to protect personal information against unauthorised access, alteration and disclosure. Access should be limited to people and providers who need the information for their tasks. No online system can guarantee absolute security.
If you suspect unauthorised access to your order or account information, contact info@13thtribe.shop.
Depending on the law that applies to you, you may be able to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, portability or information about disclosures. You may also have the right to object to certain processing or withdraw consent.
These rights are subject to applicable legal conditions. For example, we may need to retain a transaction record to meet an accounting duty or address an unresolved claim.
Send your request to info@13thtribe.shop. We may verify your identity proportionately before providing information or making a sensitive change. You may also contact the relevant privacy regulator where applicable.
We may update this Privacy Policy to reflect changes to the store, its actual services or applicable requirements. Publishing an updated notice does not, by itself, create consent for a new purpose when consent is required.
Store: 13thtribe.shop
Website: https://13thtribe.shop/
Privacy contact: info@13thtribe.shop
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