Thank you for shopping at 13thtribe.shop. This policy explains how to return an item, request an exchange, report a problem and obtain a refund for purchases made through https://13thtribe.shop/.
For assistance, email info@13thtribe.shop. Please include your order number when available.
You may request a return of an eligible item within 30 calendar days after delivery. This return period applies to items such as T-shirts, dresses, matching sets and skirts, subject to the conditions below.
To qualify for a voluntary return, an item must be unworn, unwashed, unaltered and free from damage, stains, odours and signs of use. It should be returned with any original tags, accessories and components supplied with it. You may examine or try on clothing as reasonably necessary to assess its fit and appearance.
Please contact us within the 30-day period even if you are still waiting for return instructions. A delay in instructions or a return label caused by us will not be used to deny an otherwise timely request.
Email info@13thtribe.shop with your order number, the item you wish to return and the reason for your request. A reason helps us understand your experience, but you do not need to give a reason where applicable law provides a right to withdraw from a purchase without one.
We will provide the appropriate return instructions and destination. Do not send an item to the sender address printed on the original parcel unless we confirm that it is the correct return destination. Pack the item securely and keep your shipping receipt and tracking details.
For an eligible voluntary return because you changed your mind or ordered the wrong size, we provide a standard prepaid return method. We do not charge a restocking fee.
If an item is defective, damaged on arrival, materially different from its description or incorrectly supplied, we bear the reasonable return costs required to resolve the issue. If you choose a more expensive return service without agreeing it with us, the additional charge may not be reimbursed unless it was reasonably necessary.
The additional 30-day return service does not cover an item that has been worn beyond a reasonable fitting, washed, altered or damaged after delivery. An item made to your individual specifications or clearly personalised may also be excluded from voluntary returns.
A discounted price alone does not make an item non-returnable. Any restriction on a particular product will be disclosed before purchase. These voluntary conditions do not remove legal rights relating to defective or misdescribed goods.
If an item arrives damaged, has a defect, is not the item you ordered or materially differs from its description, email info@13thtribe.shop. Tell us what happened and identify the affected item. Photographs can help us investigate, but an inability to provide photographs does not automatically invalidate a legal claim.
Depending on the circumstances and applicable law, the appropriate remedy may include a replacement, repair where suitable, price adjustment, cancellation or refund. A voluntary return deadline does not shorten a mandatory legal warranty or other consumer protection.
If you would like a different size, colour or item, email us before returning the original product. Exchanges depend on availability. We will explain the return and replacement arrangements before proceeding.
If the requested alternative is unavailable, you may choose an eligible refund. Discussing an exchange does not require you to give up a refund or other remedy to which you are legally entitled.
Approved refunds are normally issued to the original payment method. The amount refunded reflects the price actually paid for the returned item and any additional amount that must be refunded under applicable law.
For an approved voluntary return, we aim to initiate the refund within seven calendar days after receiving the item and reasonably confirming that it meets the return conditions. Where applicable law requires a different or earlier reimbursement deadline, we follow that law.
We will email you when the refund has been initiated. Your bank or payment provider determines when the funds appear in your account, so the processing target is not a guarantee of the final posting date. If you cannot locate an issued refund, email us with your order number.
If you need to cancel an order, email info@13thtribe.shop as soon as possible. We will try to stop processing or dispatch. If the parcel has already been handed to a carrier, a return may be necessary.
Any statutory cancellation or withdrawal rights that apply to your purchase remain available regardless of whether an order has been dispatched.
If your parcel does not arrive within the stated delivery period, contact us. We will investigate with the carrier and explain the available resolution. A carrier investigation does not remove any mandatory right to cancellation, redelivery or refund that applies in your location.
Store: 13thtribe.shop
Website: https://13thtribe.shop/
Returns and refunds: info@13thtribe.shop
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