These Terms of Service apply to purchases made through https://13thtribe.shop/ and to the use of our online ordering facilities. Please read them with the relevant product descriptions, Return and Refund Policy, Shipping and Delivery Policy and Privacy Policy.
Nothing in these terms removes a consumer right or remedy that cannot legally be excluded.
Our website offers women’s clothing, including T-shirts, dresses, matching sets and skirts. The products available at any time are those actually shown in the store.
Before ordering, review the product description, selected size, measurements, colour, materials and care details. Sizing can differ between designs; the information provided for the particular product is more useful than assuming one size will fit identically across every item.
Photographs illustrate products, although lighting and display settings may affect colour appearance. Goods must still conform to their contractual description.
To place an order, select the item and its available options, review the basket, provide accurate billing and delivery information, choose an available payment method and check the final order summary.
You can correct information using the checkout controls before submitting the purchase. Submitting an order is an offer to buy the selected goods. An automated acknowledgement confirms receipt unless it expressly communicates acceptance. We accept the offer when we expressly confirm acceptance or dispatch the goods, unless the relevant communication clearly identifies an earlier acceptance.
The applicable currency, item prices, taxes and order total are displayed during checkout. Standard shipping is free on every accepted order. We do not add an undisclosed standard handling charge after purchase.
The payment methods available are those displayed for your order at checkout. A payment authorisation does not require us to keep funds for an order we do not accept. If we cannot accept or fulfil your order, any amount collected will be released or refunded promptly.
We make reasonable efforts to keep product listings and availability accurate. Before accepting an order, we may explain a material listing error or unavailable item and decline the offer, with prompt release or refund of a collected payment.
After an order is accepted, changes and cancellations are governed by the agreement and applicable law. We do not substitute an item, size or colour without your agreement.
Our usual processing time is 1–2 business days. Estimated total delivery is 15–20 calendar days after placing the order, including processing. All accepted orders include free standard shipping.
We provide tracking information when supported by the shipping service. Genuine disruption may affect an estimate, but does not authorise indefinite non-delivery. An individual delivery commitment or mandatory consumer protection takes priority.
You are responsible for supplying an accurate delivery address and should contact us promptly if you discover a mistake. A correction after dispatch may not be possible.
If incorrect details you supplied cause a failed delivery, we may discuss reasonable actual redelivery costs where legally permitted and agreed. We do not automatically keep your payment or charge a fixed penalty. We bear responsibility for our own fulfilment errors.
We offer a 30-day voluntary return period for eligible items, measured from delivery. Clothing should meet the conditions explained in our Return and Refund Policy. We provide a standard prepaid return method for eligible voluntary returns and charge no restocking fee.
An exchange depends on availability and agreement. Legal rights concerning defective, damaged, incorrect or misdescribed goods remain separate from the voluntary return service.
For an approved voluntary return, we aim to initiate the refund within seven calendar days after receiving and reasonably verifying the item. Where applicable law sets a different mandatory deadline, that deadline takes priority.
Refunds normally use the original payment method. The payment provider determines when the funds appear in your account.
If an account feature is offered, keep your login details secure and tell us about suspected unauthorised access. Do not attempt to interfere with website security, use another person’s payment information without permission or place a fraudulent order.
We may take proportionate steps to address actual misuse. Restricting an account does not remove rights relating to an accepted purchase.
Text, images, graphics and other website material may be protected by rights belonging to their respective owners. Ordinary browsing and retaining your order records are permitted. Commercial copying or misleading use of protected material requires appropriate permission.
Our Privacy Policy explains the handling of information connected with the store. Accepting these sales terms does not, by itself, subscribe you to unrelated marketing.
Nothing in these terms excludes liability or a remedy that cannot legally be excluded, including applicable rights concerning defective or misdescribed goods. Any limitation for another type of claim operates only to the extent permitted by the law relevant to that purchase.
For a question or complaint, email info@13thtribe.shop with your order number and the outcome you seek. Contacting us directly can help resolve a problem, but is not a condition of using a legal remedy or contacting an authority.
Updated terms apply to future transactions. Posting a new version does not, by itself, change an order already accepted.
Store: 13thtribe.shop
Website: https://13thtribe.shop/
Email: info@13thtribe.shop
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