Thank you for shopping at 13thtribe.shop. This policy explains our standard shipping charge, order processing, estimated delivery period, tracking and the steps to take if a shipment encounters a problem.
We provide free standard shipping on all accepted orders, with no minimum purchase amount. The standard shipping charge is zero. We do not add a separate standard handling or packaging charge after checkout.
If an optional premium shipping service is offered for a particular order, its cost will be shown before you choose it. This policy does not imply that an express option is available for every address.
Orders are usually processed within 1–2 business days after they are placed and the necessary payment authorisation and complete delivery details are available.
Business days generally mean Monday to Friday, excluding applicable public holidays. Processing includes checking the order and preparing the clothing for shipment. If an issue prevents normal processing, we will contact you using the information supplied with the order.
Our estimated total delivery time is 15–20 calendar days after order placement. This estimate includes the usual 1–2-business-day processing period. It does not mean an additional 15–20 days after processing is complete.
Calendar days include weekends and holidays, although carriers may not deliver every day. A more specific delivery commitment clearly agreed for your order takes priority over a conflicting general estimate.
The checkout determines whether a selected delivery address can be served. Being able to view our website from a particular country does not guarantee that every item can be delivered there.
If we cannot accept or fulfil an order for the selected address, we will explain the issue and promptly release or refund any payment collected for an order we cannot fulfil.
After checkout, an acknowledgement is sent to the email address you provided. Please review the items, sizes and delivery details. If you notice an error, email info@13thtribe.shop promptly.
An automated acknowledgement confirms that we received the order unless it expressly states acceptance. Our Terms of Service explain when an order is accepted.
When the selected carrier supports tracking, we send tracking details after dispatch. A tracking page may take time to display its first physical carrier scan.
Creation of a shipping label does not, by itself, mean that a carrier has received the parcel. If the shipment shows no meaningful progress for an extended period, contact us and we will investigate.
An order may arrive in more than one parcel where fulfilment requires it. Any additional standard shipment we arrange remains free to you. Separate tracking details will be supplied when available.
If you receive only part of your order, contact us with your order number and the items received so that we can check the remaining shipment.
Please provide the recipient’s name, street address, apartment or unit number where relevant, city, region and postal code accurately. Contact us promptly if an address needs correcting.
We will try to make a correction before dispatch. Once the parcel is in the carrier network, a change may no longer be possible. A correction request does not, by itself, confirm that the carrier has accepted a rerouting request.
If an incorrect or incomplete address supplied by you causes a failed delivery, we will discuss the available options. We may request reasonable actual redelivery costs where permitted by applicable law and agreed with you.
We do not impose an automatic forfeiture of the purchase payment. If our own error caused the addressing issue, we bear the appropriate correction cost.
Carrier congestion, severe weather, public holidays and other genuine disruptions may affect delivery. If your parcel exceeds the estimated period, contact us. We will investigate and share the relevant information available to us.
An estimated delivery period does not allow indefinite non-delivery. Any mandatory rights concerning a missed delivery date remain available.
If tracking shows delivery but you cannot find the parcel, check whether your designated recipient accepted it and review any legitimate carrier notice. Then email us with your order number and tracking information.
We will investigate the carrier records and circumstances. A tracking scan is not automatically conclusive in every dispute. Where a parcel is lost before valid delivery, we provide the remedy required by the purchase agreement and applicable law.
If your clothing arrives damaged or an item is missing or incorrect, contact info@13thtribe.shop with your order details and a description of the issue. Photographs may help us investigate but are not an absolute condition for a valid legal claim.
Our Return and Refund Policy explains the return procedure and available remedies.
Eligible items can be requested for voluntary return within 30 calendar days after delivery. We provide a standard prepaid return method for eligible returns and do not charge a restocking fee.
For an approved voluntary return, we aim to initiate a refund within seven calendar days after receiving and reasonably checking the returned goods. A mandatory legal deadline takes priority. Your bank or payment provider may require additional time to post the funds.
Store: 13thtribe.shop
Website: https://13thtribe.shop/
Shipping support: info@13thtribe.shop
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